RE-ENGINEER
SCIA
SCIA needed to convert Trial Users into Customers.
On-boarding and training were significant barriers. The software was hard to learn and use, taking a long time to gain proficiency.
The steps to inputting structural data and optimizing the design was too complex. Overloaded with options and lost in details, the workflow was labor-intensive and prone to user error. As a result, potential customers were unable to complete trial projects, leading to lost business.
solution results
Love design Hate input
Customers loved to design but dreaded data input.
To alleviate this pain, we automated repetitive tasks and refocused the UI on one task at a time. UX Workstations intuitively organized the UI into a guided, staged process, displaying only the tools needed for each step.
This dramatically reduced UI clutter and emphasized the working area as the primary focus. This "just in time" UI was also highly customizable, adapting to the user’s needs. This streamlined, process-focused UX shortened on-boarding, decreased training time, and significantly increased trial success rates and customer retention.